Privacy Policy
How we collect, use, and protect your personal information. Our commitment to your privacy and data security.
Last Updated: February 12, 2026Introduction
Martoo Tech Works ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We are a Zambian company operating in compliance with Zambian data protection laws and international standards including GDPR where applicable. By using our services, you consent to the practices described in this policy.
Our Commitment
We take your privacy seriously. All client data is treated with strict confidentiality, and we never sell your personal information to third parties. Our systems are designed with privacy as a core principle.
Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information You Provide
When you register, enroll in courses, request services, or contact us, we may collect:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, username, date of birth | Account creation, personalization |
| Contact Data | Email address, phone number, physical address | Communication, service delivery |
| Academic Data | Institution, course of study, research interests | Service customization, course recommendations |
| Payment Data | Payment method, transaction details (NOT credit card numbers) | Billing and invoicing |
| Service Data | Project details, research data, analysis requests | Service delivery and support |
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, links clicked, referring website
- Cookies: Small data files stored on your device (see our Cookie section below)
Important Note on Research Data
Any research data, theses, or academic work you share with us remains your intellectual property. We do not claim ownership over your work and will not use it for any purpose without your explicit consent.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Services: Process enrollments, deliver courses, complete service requests
- To Communicate With You: Respond to inquiries, send administrative information, provide technical support
- To Improve Our Platform: Analyze usage patterns, troubleshoot issues, enhance user experience
- To Personalize Your Experience: Recommend courses and services relevant to your interests
- To Process Payments: Bill for services and manage subscriptions
- To Comply with Legal Obligations: Maintain records, respond to lawful requests
No Selling of Personal Data
We do not and will never sell your personal information to third parties. Your data is yours alone.
Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the specific context and the type of information processed:
- Contractual Necessity: To fulfill our service obligations to you (e.g., course delivery, data analysis)
- Legitimate Interests: To improve our services, prevent fraud, and secure our platform
- Consent: For marketing communications and optional data collection (you may withdraw consent at any time)
- Legal Compliance: To comply with Zambian laws and regulations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
- Access Controls: Strict authentication requirements and role-based access to personal data.
- Regular Audits: Periodic security assessments and vulnerability testing.
- Employee Training: All team members receive training on data protection and privacy.
Security is Our Priority
While no method of transmission over the Internet is 100% secure, we follow industry best practices to protect your information. We use Vercel and Firebase, which maintain ISO 27001 certification and SOC 2 compliance.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Information: Retained while your account is active and for 2 years thereafter
- Transaction Records: Retained for 5 years to comply with tax and financial regulations
- Service Data: Retained for the duration of the project and 1 year after completion, unless otherwise agreed
- Communications: Retained for 2 years
You may request deletion of your personal data at any time by contacting us.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data (subject to legal obligations).
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of Zambia. We use service providers (such as Vercel and Firebase) that may store data in multiple jurisdictions. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have an account) or through a prominent notice on our website prior to the change becoming effective.
We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.
Contact Us
If you have questions or concerns about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
For data subject access requests, please include "Privacy Request" in the subject line of your communication to help us process your request efficiently.
Other Legal Documents
Review our terms of service, refund policy, and other legal information.